Measure and follow up on your design capability efforts

Skrivet av Jens Wedin

We often get questions about how to follow up or measure your design capability efforts. Here are some Objectives & Key Results (OKR) that we often use based on three areas, efficiency, quality or satisfaction.

Efficiency

  • Lead time of delivery

  • Cycle time

  • Designers vs developers

  • Number of designers per product/business area

  • Monthly active work on specific product

  • Time to deliver an activity

  • % time spent on design

  • Number of design training sessions in the organization

  • Roles documented

  • Onboarding time (when a designer feels he/she is up and running)

Quality

  • Number of one-and-ones coaching sessions

  • Number of design feedback sessions

  • Number of design bugs

  • Documented processes, methods and tools

  • Internal and external events

  • How often C-levels speak or mention design work internally or externally

Satisfaction

  • Satisfaction rate/trend in designer group

  • Satisfaction rate clients/organization/PO/PM

  • Designers turn over rate

  • Customer/user satisfaction rate/trend

Which OKR do you use to measure success?

Jens Wedin
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