We often get questions about how to follow up or measure your design capability efforts. Here are some Objectives & Key Results (OKR) that we often use based on three areas, efficiency, quality or satisfaction.
Efficiency
- Lead time of delivery
- Cycle time
- Designers vs developers
- Number of designers per product/business area
- Monthly active work on specific product
- Time to deliver an activity
- % time spent on design
- Number of design training sessions in the organization
- Roles documented
- Onboarding time (when a designer feels he/she is up and running)
Quality
- Number of one-and-ones coaching sessions
- Number of design feedback sessions
- Number of design bugs
- Documented processes, methods and tools
- Internal and external events
- How often C-levels speak or mention design work internally or externally
Satisfaction
- Satisfaction rate/trend in designer group
- Satisfaction rate clients/organization/PO/PM
- Designers turn over rate
- Customer/user satisfaction rate/trend
Which OKR do you use to measure success?